Virtually Virtual: Online Office Hours

(I wrote this as a guest post for RhettSmith.com. Go over and visit Rhett, check out the original post here.)

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“How am I going to do this?”

As the leader of a growing and ever-changing ministry, Immersion (we attract mostly 20- and 30-somethings), the challenges of “tending the flock” (a highly mobile flock, at that) and finding out what’s going on in the lives of the people I care about can seemingly be insurmountable at times. With the majority of us strewn all over the city (okay, so Des Moines isn’t exactly a thriving metropolis, but it still takes time to get places!), I have found that the answer to the task of connecting with people isn’t necessarily geographical but technological.

I started thinking about how my professors in college used to have office hours. You know, they’d put on the syllabus things like, “Office Hours: 2-2:01 pm. Must call ahead for appointment.” (Something tells me they never liked having office hours.) Then I started thinking, “What if I had office hours, but if instead of being physically located in an office, I held ‘virtual office hours’? What would that look like?”

I am a huge advocate of social media. As such, the question for me became, “How do I leverage what I do have (technology, social media, a blog, etc.) against what I don’t have (extra hours in the week, for example)?” What if I had a set time during the week where I was accessible online to anyone who wanted to stop by?
  • Prayer concern? Come visit me in my online “office” and we’ll pray.
  • Want to know what the message is about this week? Come ask me in my virtual office.
  • Have a friend who has a question about Jesus and you have no idea how to answer it? Ask Rhett. Then come to me with the easy questions (online, of course).

All that to say, I’ve commandeered UStream.tv and embedded a chat room on my blog. People can log onto Office.BeDeviant.com from the hours of 3-4pm CST on Wednesdays and there I’ll be: Writing emails, blogging, singing to myself, and talking with the people of Immersion.

Ask these questions of yourself and see if this would work for you: Would your people utilize “virtual office hours” if you had them? What if you blocked out a certain set of hours during the week to be “e-vailable” to your congregation? Would they “stop by” for a video chat over your lunch hour? What if you had a “group prayer” session online via webcam (a la OnePrayer 2009)? Would you benefit from something like this?

I’m not saying this is a perfect solution, but I feel it’s at least a start. If the essence of ministry is the “ministry of presence,” who’s to say that “presence” can’t be online?

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6 Responses to “Virtually Virtual: Online Office Hours”

  1. Shane Vander Hart April 17, 2009 at 1:17 am #

    A different idea, and I'll be interested to hear how it goes. Right now I don't think that would go that well with my church (I could do it, but I would likely be lonely), mostly because they are older and we're a smaller congregation. I wonder if something like this might work for SOY.

    Just curious – do you do ustream using a webcam? I haven't really looked into it that much.

    • Justin Wise April 20, 2009 at 3:24 pm #

      Yep – UStream via the webcam on my MacBook. It works like a charm!

  2. Jim April 20, 2009 at 3:15 pm #

    curious to see if you get any rubber-neckers or lookey-lous!

    • Justin Wise April 20, 2009 at 3:24 pm #

      We have some people who pop in and then see what's going on and pop out real quick… It's funny to see…

  3. Jim April 20, 2009 at 3:29 pm #

    We used to share a bldg with another church and they would walk thru our service to get early seats….nuts!Sent from my Verizon Wireless BlackBerry
    From: IntenseDebate Notifications

  4. harmonsmith April 22, 2009 at 11:34 am #

    Virtual offices are getting more and more popular in this world of cost cutting efforts and internet capitalizations. What was once considered integral in a company’s business strata now is a bane to business because of their high costs and restrictive contracts. Many have turned to virtual offices for their office solutions as they pay only as much as they use